Define “UNFAIR”

I just failed quality, the reason; not setting customer expectations.

But I will not give up easily, I have to present my cause.

1.) How can you set expectations when you dont back it up? If you tell the customer what to expect, then tell them the facts. In my case, we were asked to tell the customer that there might be a wait time during the transfer to tech support, yet we dont even have the tool to check what that wait time is….

2.) Cherrypicked to fail -  I felt so frustrated I want to think that that call was cherry picked for me to fail. There are just times that you forgot 1 specific detail and your whole life will defend on it.. huhuhuh.. like what if you throw a pebble and that pebble hit a large stone that caused to hit another large stone that created a boulder or an avalance that would destroy a whole town?

3.) What about the things that I do better? - Sometimes we would like to scream for justice, where are the recognition for our accomplishments, how about the things that we contributed, why is it not noticed?

4.) The rules just sometimes sucks - Sometimes the rules in itself sometimes dont make sense..

Justice please……